Frequently Asked Questions

Do you have a small system, which can handle just 3 or 4 phones for a small business?

Yes. A lot of the PABX manufacturers make small entry level systems for small offices and home businesses. They generally start with a configuration able to handle up to 4 incoming lines with 8 telephone extension ports and are usually expandable to handle future growth. Often they can have extra features added typical of the larger systems e.g. voicemail and direct dial numbers etc.

What does it cost to install a Telephone System?

Installation costs do vary. However, if separate cabling has been run to all the required existing jackpoints, the cost can be as little as $398.00 plus GST (for a small one) to install it, program it, and provide manuals and training for small businesses.

Can I install the Telephone System myself?

Yes, but most prefer not to because the range of features within are so huge, the set-up with programming is often a daunting task. However with some of the smaller systems we have reprogrammed them ourselves after discussing your requirements and been able to assist by telephone as they are being connected and commissioned.

Who do you use to install them?

We have our own (Staff) installers throughout the greater Auckland area and have a dealer partnership nationwide to oversee telephone system installation in other areas.

Can you arrange our telephone lines?

Yes, we can and it often pays to have us involved so that we can order them correctly, on time, and with the appropriate features and stepping etc. We provide this as a free service with all new system purchases. Ask us anytime about cost savings

Do you provide cabling for telephone systems?

Yes we do and we can provide lots of advice to provide cabling work efficiently and economically.

We are moving premises – what do we need to do?

The first thing most contractors would need to know is how much time do they have – what stage are the premises at – has a telephone system previously been installed in the building – and we usually like to arrange a visit in case cabling is required.

When is the best time to organise cabling for our new building?

The best time to organise cabling would be as soon as a floor plan is available so that we have plenty of time to provide costing with various options. The first step of cabling is usually performed when the internal walls are at frame stage and we are careful to insure that the overall process is not delayed.

We have a cabled computer network; can you provide cabling for them also?

Yes. We can supply and install structured cabling networks for computers (as well as telephones) back to a main central point of communication where we also install patch panels for the installation of Hubs and Routers. Using the patch panelling system, computers and telephones can be moved around the office with ease as all outlets are numbered at the patch panel and they can simply be connected and or moved by plugging in a patch lead. (not unlike an old fashioned telephone exchange)

Do telephone systems handle Internet voice connections like Skype?

Generally not. However a lot of the modern phone systems have connections ready for now for handling voice (known as SIP trunking) lines through the internet. We believe this will bring about a huge change to the way we talk to each other with great monthly cost savings.

Once a system is installed who we do call if we have a problem?

Call our help desk which is available 24 hours or send us a service order via this website. Our after hours system provides an emergency contact number should you need help.

What kind of warranties are available?

All our new installations are protected by a 12 month warranty after which a service contract can be made available if you wish.

What do we do if we need help after the warranty has expired?

Our service remains the same whether the telephone system is protected by our warranty or not.

Do you provide staff training?

Yes we do and the staff training is included in our installation charges.

What happens if in 2 or 3 years time we need help or advise with extra features?

We provide free hotline help with your user guides and hand books for ever - all you need do is simply call our help hotline

Do you have to visit our Telephone System if we want to change something or add new phones?

These days a visit is usually only required if cabling is needed. Most of the modern telephone systems allow us to dial in by remote and make changes for you or if you have a computer linked system a special package is provided for your own site management allowing you to change extensions and toll bar phones yourself.

Does the modern telephone system also handle VOIP?

Yes, most of the modern telephone systems (even the small ones) have special gateway connections for Voice Over Internet Connections. However at this stage the internet is sometimes unreliable for phone calls. Internet SIP Trunking is currently available and if installed the right way, the level of service can in some areas be up to the standard required for business conversations.

What options do we have when our Office is unattended?

There are lots of options. Some small offices use a Telecom Call Minder service to take messages. Modern voicemail facilities can often go a step further by inviting callers to reach a cellphone, or leave a message for various departments or staff individually.

What is the best way to find people, when they are not at their usual phone?

Cordless phones are often used to give busy staff the freedom to be contacted anywhere within a factory or warehouse for example. Most modern telephone systems can handle them with ease. In some factories, loud speaker paging can be installed and loud voice announcements or paging can be made from any extension phone.

Can a written record be provided to show details of incoming or outgoing calls?

Most telephone systems remember incoming call details within their memory. Tapping into the memory is not difficult and a connection is usually established between the phone system and a computer for call details to be processed. Software is available to provide reports regarding incoming calls and outgoing calls along with volume reports which can often be useful.

Can I use my computer as a telephone?

Yes, but it pays to be aware of the fact that a computer LAN is usually handling a lot more information than just voices. However technology is constantly improving the protocols used to make this form of communication more stable and as time progresses we believe the internet will play a large part when it comes to providing telephony on a computer. Most modern PABX systems can join an existing LAN and with inexpensive software installed on the desktop all the features of the telephone can be accessed via the mouse. For example dialling a phone number on the screen, transferring a call, and even incoming voicemail messages can join emails in an inbox. All the usual telephone features can be accessed and activated by using the mouse. The telephone set purely becomes the voice device and because the voices are not using the computer LAN we have found this method to be extremely stable and reliable.

Can our callers listen to a Company message while on hold?

There are organisations specializing in preparing special recordings for callers to listen to advertising or bulletins whilst they are on hold. However some of our clients have prepared their own recordings with a great deal of success.

Can all our extension phones act as operators?

Absolutely. However we generally find that keyphones make the job a lot easier. That is because they can have buttons with lights for each staff member indicating whose on the phone and a transfer can be achieved by simply pushing the named button.

Because there is no cabling in our building can we install a telephone system that doesn’t need any?

Almost every system we install these days seems to have at least one conventional (home type) cordless telephone plugged in. However we are very mindful of the fact that in a business situation coverage is not always satisfactory. We therefore recommend that if an ordinary cordless phone is the preferred choice then it should be a non-budget model. There are also Wireless PABX’s available which have their own radio transmitter and all the extension phones are small cordless handsets connecting only to chargers. (Not unlike setting up your own small cellphone site).

Can telephone systems interact with a computer, to show incoming call details as they arrive?

Telephones Systems converging with computer LANs have become common these days. Even the very small systems are usually capable of doing this and with software an existing client database can even be “popped” on the screen as the call arrives. The data bases readily supported are well known ones like ACT, Goldmine, Microsoft’s CRM and Outlook Contacts. Many producers are also able to write special interfaces for customized data bases. If a Business is using an Exchange Server then notes, records and details of previous phone calls can all be shared by whichever extension happens to answer it at the time. This is very handy for call centre applications.

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